Terms & Privacy Policy

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Terms & Conditions

Welcome to LanguaTalk.com, the website and online service of LanguaTalk, Inc. (hereinafter: “LanguaTalk”, “Langua”, “we” or “us”). For clarity, Langua is the brand name of our AI learning platform and mobile apps. This page explains the terms by which you may use our online services, software and website, provided on or in connection with the service (collectively the “Service” or “Services”).

By accessing or using the Services, you signify that you have read, understood, and agreed to be bound by these Terms and Conditions (“Terms”) and to the collection and use of your information as set forth in our Privacy Policy, whether or not you are a registered user of our Service. This Agreement applies to all visitors, users, and others who access the Service (“Users”, “Teachers”, “Students” or “you”). If you do not understand any of the terms of this Agreement, please contact us before using the Services.

We may make changes to these Terms from time to time. When we do, we will revise the “last updated” date shown above. It is your responsibility to review these Terms frequently and to remain informed of any changes to them. The then-current version of these Terms will supersede all earlier versions. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Terms. If you do not agree to any of these terms or any future Terms, do not use or access (or continue to access) the Service. If you are a business user, for example a Teacher, any change to our Terms for Teachers will be communicated with at least a 15 day notice period. In the event that the business user does not accept the changes, they will have the right to terminate the contract. If any clause or part of this Agreement is considered invalid by any court or arbitrator, this does not mean that the whole Agreement will be judged invalid.

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

Contents:

1. Provision of the Services & Termination.
2. Payment, Pricing, Cancellation & Refunds
3. Booking Policies & Resolving Disputes
4. Managing Your Information
5. Technical Requirements
6. Trial Sessions
7. Teacher Specific Terms
8. Controlling Law and Jurisdiction
9. Arbitration
10. Limitation of Liability
11. Indemnification
12. Intellectual Property Rights
13. Links
14. Export Control
15. Service Reselling
16. Notices

(Note: the Privacy Policy is here.)

1. Provision of the Services & Termination.

LanguaTalk has two service areas: a tutoring marketplace, and an AI language learning platform ("Langua"), available via web and mobile applications.

You may use our Services only if you can form a binding contract with LanguaTalk, and only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations.

For Langua:

• Langua is intended for users aged 13 and above. Users between 13 and 17 must have permission from their parent or legal guardian to use the service.
• While we have taken measures to avoid inappropriate content and our AI models are heavily moderated, we cannot guarantee that all content will be deemed appropriate. The AI models generally avoid using inappropriate language, however we cannot guarantee that they will always avoid such language if prompted by the user.

For Tutoring Services:

• LanguaTalk Tutoring Services are not intended for users under the age of 18 without permission from their parent or legal guardian.
• Users below the age of 18 should be supervised by a parent or legal guardian whilst taking lessons.

If you are under the applicable age limit, you represent that you have obtained permission from your parent or legal guardian to use our Services. If we learn that we have collected personal information from a user under the applicable age limit without parental consent, we reserve the right to delete that information and terminate the account.

Your right to use our Services is personal to you and is not transferable by you to any other person or entity. LanguaTalk reserves the right to terminate your use of its Services if you demonstrate abusive or inappropriate behaviour towards another User or the LanguaTalk team. LanguaTalk also reserves the right to terminate your use of its learning software, Langua, if you violate any of the Terms in this agreement. Termination of the Service will result in the deactivation or deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. LanguaTalk reserves the right to refuse service to anyone for any reason at any time.

Regarding the tutoring marketplace, LanguaTalk provides an online venue for language learning where Users, both Students and Teachers can collaborate with each other and take advantage of the services (collectively, the “Services”). The Services provided are as follows:

Connection Services. Upon acceptance to the Site, LanguaTalk allows Teachers to advertise their services to Students. Students are able to browse Teacher profiles and engage Teachers for the purposes of language learning. Students and Teachers are able to coordinate lesson bookings via our software. In providing the Connection Services, LanguaTalk only provides the venue for Students and Teachers to find and contract with each other.

Payment Services. LanguaTalk provides Payment Services to Users. Students are able to purchase lesson credits, which they can then apply in the booking system in order to schedule lessons with Teachers. Teachers are able to receive payment for lessons given. LanguaTalk provides the Service of sending lesson earnings to Teachers, typically once per month. LanguaTalk also provides assistance with disputes between Students and Teachers.

THE SITE AND SERVICES ARE INTENDED TO BE USED TO FACILITATE TEACHERS AND STUDENTS CONNECTING AND BOOKING LESSONS DIRECTLY WITH EACH OTHER. LANGUATALK IS ONLY RESPONSIBLE FOR PROVIDING THE AFOREMENTIONED CONNECTION AND PAYMENT SERVICES. LANGUATALK IS NOT RESPONSIBLE FOR THE METHODS, MATERIALS, ONLINE DELIVERY TOOLS AND ALL ASPECTS OF THE LESSONS/TEACHING SERVICES. LANGUATALK IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LESSONS. ACCORDINGLY, ANY PAYMENT SERVICES WILL BE MADE OR ACCEPTED AT THE USER’S OWN RISK. LANGUATALK HAS NO CONTROL OVER THE CONDUCT OF ITS USERS AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW. LANGUATALK HAS NO CONTROL OVER AND DOES NOT GUARANTEE THE QUALITY, AVAILABILITY, SAFETY OR LEGALITY OF TEACHING SERVICES ADVERTISED, THE TRUTH OR ACCURACY OF LISTINGS, THE QUALIFICATIONS, BACKGROUND, THE ABILITY OF TEACHERS TO DELIVER TEACHING SERVICES OR THE ABILITY OF STUDENTS TO PAY FOR TEACHING SERVICES.

Regarding Langua, LanguaTalk provides software for the purpose of language learning. This software is provided on a monthly or annual subscription basis. LanguaTalk reserves the right to change, add and remove features at any point. Any new features shall be subject to the Terms on this page. In order to control costs, Langua may limit the usage of certain features based on daily, weekly, or monthly usage. For example, due to the high costs of third party AI technology, the number of messages users can exchange when using the Communicate feature (AI chat) may be limited, and this limit may change over time.

The following applies to both the tutoring marketplace Services and Langua software Services:

Service interruption. To ensure the best possible service level, LanguaTalk reserves the right to interrupt the Services for maintenance, system updates or any other changes, informing the Users appropriately. Within the limits of law, LanguaTalk may also decide to suspend or discontinue the Services. If any Services are discontinued, LanguaTalk will cooperate with Users to enable them to withdraw Personal Data or information and will respect Users' rights relating to continued product use and/or compensation, as provided for by applicable law. Additionally, the Services might not be available due to reasons outside LanguaTalk's reasonable control, such as “force majeure” events( infrastructural breakdowns or blackouts etc.).

2. Payment, Pricing, Cancellation & Refunds.

The first part of this section refers specifically to the tutoring marketplace. It does not apply to Langua, which is covered as indicated later.

If a Student wishes to engage a Teacher, they can purchase lesson credits in US Dollars. As stated elsewhere on the website, lesson credits are valid for 9 months from the day of purchase. This means that they must be scheduled in the booking system within 9 months - the actual lesson dates can be later if the tutor's schedule allows it.

Purchased lesson credits are valid only for the Teacher selected. There is a feature for disconnecting a balance so that it can be used towards lessons with another Teacher, but note that due to technology limitations, a balance cannot be disconnected if it is partially or fully from a previously disconnected balance (i.e. a Student cannot disconnect a balance, use it for lessons with another Teacher, then transfer the new balance again to someone else). The disconnection of a balance from a Teacher cannot be reversed if the Student changes their mind. The available balance can only be disconnected once from a given payment, therefore the Student must ensure that any scheduled lessons are cancelled if they want to disconnect the balance associated with these lessons. Disconnected balances have the same period of validity as the initial purchase.

Lesson credits are valid only in exchange for lessons taken on LanguaTalk and may not be exchanged for cash.

All prices stated exclude any additional charges such as fees, taxes or interest charged by the Student’s bank or credit card company. These charges are the sole responsibility of the Student. The prices stated also do not include any costs associated with connecting to the internet.

Students are able to receive a refund of the balance associated with their lessons if they contact LanguaTalk’s support team ([email protected]) to request a refund within 30 days of purchase. The refunded amount will equal the value of the remaining balance in US Dollars, minus payment processing fees that are not returned by our payment provider, Stripe. If your bank account is in a currency other than US Dollars, you may receive less than you paid due to currency conversion costs and changes in the exchange rate.

To redeem a trial session for free, you may be required to provide valid card information. At this point, your card will not be charged - the information is only used to verify your identity & limit free trial sessions to one per student. When you make a payment, you'll have the option to save your card details. If you select this option, our payment provider, Stripe, will store your card details securely to save you time if you choose to make further payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. You may contact our support team if you wish to remove a card from Stripe's servers.

The below section refers specifically to Langua and does not refer to the tutoring marketplace:

Web Platform Subscriptions: Langua subscriptions purchased through our website are managed by our online reseller, Paddle.com. In most jurisdictions, we are required to charge and remit tax on software subscriptions. Paddle makes the administrative burden manageable. Paddle is the Merchant of Record for your web platform subscription. If you purchase a subscription through our website, you will see PADDLE.NET* LANGUATALK on your bank statement. By purchasing a subscription, you are also agreeing to Paddle's Terms, which you can read here.

For subscriptions purchased through our mobile applications:

• Apple App Store purchases: Apple Inc. is the Merchant of Record for iOS app purchases.
• Google Play Store purchases: Google LLC is the Merchant of Record for Android app purchases.
• These purchases will be processed according to the respective app store's payment policies.

Subscriptions & renewals. Langua offers certain features for free, whilst others are only accessible via paid subscription plans ('Langua Pro'). Langua Pro subscriptions are billed in advance on a monthly or annual basis, depending on the User's selection. Subscriptions renew automatically unless cancelled by the User. Subscriptions are automatically renewed through the payment method that the User has chosen during purchase. The renewed subscription lasts for a period equal to the original term, unless the User changes their subscription from monthly to annual, or vice versa.

Cancellation. Users may cancel their subscription at any time from within their account. Users will not be eligible for a refund on remaining days on their subscription, and will have access to the Pro features until the end of their current billing cycle. Sending an email does not constitute cancellation, instead the User must cancel from within their account, or via the app store (if purchased there). If the User informs LanguaTalk that they are having trouble logging in, LanguaTalk will provide assistance with cancelling.

Refunds. LanguaTalk offers a 30-day money-back guarantee on Langua Pro subscriptions. If you contact LanguaTalk within 30 days of signing up and request a refund, you will be entitled to receive a full refund of your payment. Your subscription will also be cancelled, removing your access. Users are only eligible for this refund once - they may not sign up multiple times and get multiple refunds. Please note that if you are a EU consumer, this 30-day guarantee also ensures compliance with the Right of Withdrawal, a right designed to protect consumers by giving them at least 14 days to request withdrawal from the contract. When more than 30 days have passed since the User signed up, the User will not be eligible for a refund. Users can always cancel their subscription to avoid further charges. Users who have utilized the 30-day money-back guarantee must wait for a minimum of 3 months from the date of their refund before they are eligible to sign up for a new subscription. This cooling-off period is designed to ensure fair use of our services and prevent misuse of the guarantee system. LanguaTalk reserves the right to deny future subscriptions to users who display a pattern of behavior consistent with abuse of the money-back guarantee. This includes, but is not limited to, repeatedly subscribing and cancelling within the guarantee period. Such determinations will be based on objective subscription and refund history, not on assumptions about user intent.

Prices & Tax. Prices shown on the pricing page are exclusive of sales tax. If you are in a jurisdiction where sales tax exists, you will see this added when you open the Paddle checkout. LanguaTalk reserves the right to change prices at any time. Any upcoming changes to the renewal price will be communicated by email to Users with an active subscription.

3. Booking Policies & Resolving Disputes.

This section applies specifically to the tutoring marketplace and does not apply to Langua.

A lesson can be cancelled or rescheduled by the Student if at least 24 hours are remaining until it is due to begin. The Student must reschedule/cancel the lesson via the booking system. If they cannot see how to do this, they should consult the instructions found on the Site’s FAQs/Help page. When there are less than 24 hours remaining until the lesson is due to begin, the Student does NOT have the right to cancel or reschedule and the lesson credit cannot be returned. This policy exists for the protection of Teacher’s working conditions. Teachers are able to make exceptions if they wish, however they are under no obligation to do so.

If the Student misses their lesson, they will not be able to reschedule or cancel it and their lesson credit will be lost. Lessons scheduled during local holidays will not be cancelled automatically – it is the responsibility of the Student to make any necessary changes to their bookings.

If there is a dispute between Student and Teacher, LanguaTalk will gather all records of communication available in order to determine how to adjudicate the dispute. LanguaTalk shall have the right to transfer credits, offer a refund, or reverse a transaction. LanguaTalk shall also have the right to designate who shall bear the expenses resulting from any such actions.

4. Managing Your Information.

It is the sole responsibility of each User to ensure that all personal details (e.g. contact details, payment details) are up to date and accurate at all times. By accepting these Terms, you hereby release LanguaTalk from any claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, which arise due to inaccurate personal information being held on the site or being supplied to LanguaTalk staff. You are also responsible for safeguarding your account password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your LanguaTalk account, whether or not you have authorised such activities or actions. You will immediately notify LanguaTalk’s support team of any unauthorised use of your account or lesson credits.

5. Technical Requirements.

The Student is responsible for ensuring they have 1) a sufficiently fast and reliable internet connection and 2) the necessary software and hardware for learning via LanguaTalk. If a tutoring session is disrupted or cannot go ahead as a result of technical issues from the Student’s side, the Teacher has the right to charge for the lesson. If the Teacher has technical issues, the lesson must be marked as Not Completed in the booking system within 48 hours so that the student's funds are returned to their available balance.

6. Trial Sessions.

This section applies specifically to the tutoring marketplace and does not apply to Langua.

Students may book a “Trial Session” with those Teachers that are offering them. New students are given a free token for one Trial Session when they create an account. Abuse of the trial system, for example by creating multiple accounts and taking multiple free trial sessions, may result in the Student's accounts being suspended and the Student being banned from using LanguaTalk's Services. Teachers may also offer Trial Sessions for 30% of their standard 55-minute lesson price. Students may only book one Trial Session with any one Teacher. Students may book up to 10 trial sessions on the Site. Trial Sessions last approximately 30 minutes and are not intended to be a lesson but rather for the Teacher and Student to get to know each other. After taking this a Trial Session, the Student can decide, without commitment or obligation of making a purchase, whether to proceed with purchasing lessons.

7. Teacher Specific Terms.

If you are accepted as a Teacher on the tutoring platform, your User status will be changed to “Teacher”. This section refers to Terms which only apply to Teachers, however please note that as a User, the other sections of this Terms document also apply to you.

LanguaTalk does not have the right to control how you teach or how you set your schedule. You will be able to display your profile and create an introduction video for Students to watch. You will provide information you want displayed on your profile, which we will then be added to the site. You have the right to make changes to your profile at any point (though the profile information must be accurate and must still fit our required profile format). You agree and acknowledge that we may make changes to your profile, for example to help you receive bookings or to ensure that your profile fits our guidelines. From time to time, we may advertise your profile online to increase bookings. You agree and acknowledge that LanguaTalk may display advertisements showing your profile image, profile and services without any payment obligation to you.

You agree:

• To ensure that the information provided is accurate and not misleading.
• To maintain the privacy of Students and not solicit any personally identifiable information.
• Not to use content that violates copyright.

You are also expected to perform in a manner that results in a high level of Student satisfaction. You are in breach of the Terms if you:

• Do not mark a lesson as 'Not Completed' within 48 hours of the lesson if it was not completed successfully and the student was not at fault, for example if you did not show up or had technical difficulties.
• Fail to take reasonable efforts to resolve a dispute with a Student.
• Create unacceptable levels of Student dissatisfaction for example by repeatedly cancelling lessons or providing lessons that do not meet Students' expectations.
• Offer your Services to LanguaTalk students outside of LanguaTalk. This is because we are a small startup that cannot survive if Teachers do this.
• Post unacceptable content on your profile. This includes offensive language, links to other websites and contact details.

We reserve the right to suspend Teachers from working via LanguaTalk.com at any time (if you are located in the EU, please see EU specific clauses towards the bottom of these Teacher terms.)

The order of Teachers displayed on the LanguaTalk listings pages depends on a number of factors including, but not limited to, the following - in no particular order:

• the past performance of a Teacher. This is assessed by taking into account ratings and reviews provided by Students, as well as the average number of lessons students take with the Teacher and the success rate the Teacher has on trial sessions.
• the quality and completeness of a Teacher’s profile, including their introduction video and text.
• the overall availability of time slots on a Teacher’s calendar.
• the availability of a Teacher in relation to the Student's available hours.
• how frequently Students report issues with the lessons.
• how frequently support has to fix issues arising from the Teacher's lack of organisation, e.g. missed lessons, poor communication with students.

The order of the profiles cannot be influenced by payments made by Teachers to LanguaTalk.

With regards to data privacy:

Your personal data will not be shared with third parties. You will be given access to data that enables you to contact your Students and to provide a service that is tailored to their needs. This data may include: The Student’s name, their email address, their motivation for learning, their Skype ID, their phone number, their estimated language level, and the country they are based in. You agree to only use this data for the purposes of teaching Students and not to share it with third parties. This data should be kept within LanguaTalk and not stored elsewhere. This data may occasionally be shared with you by LanguaTalk via email or Skype. If a Student contacts you to ask about their data or to ask for it to be removed, you must promptly communicate this to LanguaTalk so that action can be taken.

IF YOU CHOOSE TO TEACH VIA LANGUATALK.COM, YOU UNDERSTAND AND AGREE THAT YOUR RELATIONSHIP WITH LANGUATALK IS LIMITED TO BEING AN INDEPENDENT, THIRD-PARTY CONTRACTOR, AND NOT AN EMPLOYEE, AGENT, JOINT VENTURER OR PARTNER OF LANGUATALK FOR ANY REASON, AND YOU ACT EXCLUSIVELY ON YOUR OWN BEHALF AND FOR YOUR OWN BENEFIT, AND NOT ON BEHALF OF OR FOR THE BENEFIT OF LANGUATALK. WHILST WORKING VIA LANGUATALK, YOUR CLIENTS WILL BE YOUR STUDENTS, NOT LANGUATALK. YOU AGREE NOT TO DO ANYTHING TO CREATE A FALSE IMPRESSION THAT YOU ARE ENDORSED BY, PARTNERING WITH, OR ACTING ON BEHALF OF OR FOR THE BENEFIT OF LANGUATALK, INCLUDING BY INAPPROPRIATELY USING ANY LANGUATALK INTELLECTUAL PROPERTY.

As an independent contractor, you understand and acknowledge that you are solely responsible for determining your applicable Tax reporting requirements and obligations relating to applicable Taxes for your services. You are also solely responsible for remitting these Taxes to the relevant authorities. LanguaTalk cannot and does not offer Tax-related advice to Users.

You acknowledge that you are legally eligible to provide tutoring in the jurisdiction where you provide tutoring, and that you have complied and will comply with all laws and regulations that are applicable to you.

We use Stripe to make payouts to teachers. The Stripe Recipient Agreement applies to your receipt of such Payouts and by creating a LanguaTalk account, you are accepting this Agreement. To receive payouts from us, you must provide us with accurate and complete information about you and your business, and you authorize us to share it and transaction information related to your payout with Stripe.

To ensure we comply with EU regulations, the below Terms in this section apply to Teachers located in the European Union:

1) Any changes to our Terms will be communicated to you with at least a 15 day notice period. In the event that you do not accept the changes, you will have the right to terminate the contract.

2) If we suspend the provision of our Services to you, we shall provide a statement of reasons for that decision before or at the time in which the decision becomes effective. If we terminate the provision of our Services to you, we shall generally provide a statement of reasons 30 days in advance.

3) If you have any complaints, you will be able to submit them to us and we will review them carefully.

If you do not understand anything in this section, please contact us and we will help you.

8. Controlling Law and Jurisdiction.

These Terms are governed in all respects by the laws of the state of Delaware and the United States of America. However, some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the consumer’s country. This paragraph does not override those laws. You agree that any claim or dispute you may have against LanguaTalk must be resolved by a court located in the United States of America, or as described in the Arbitration Term below. You hereby submit to the personal jurisdiction of the courts located within the United States of America for the purpose of litigating all such claims or disputes. Any cause of action you may have with respect to this Site must be commenced within 30 days after it arises, or the cause of action is barred.

9. Arbitration

We want to address any issues you have without needing a formal legal case. Before filing a claim against LanguaTalk, you agree to try to resolve the dispute informally by contacting us at [email protected]. We’ll try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 15 days of submission, you or LanguaTalk may bring a formal proceeding.

Judicial forum for disputes. You and LanguaTalk agree that any judicial proceeding to resolve claims relating to these Terms or the Services will be brought in the courts of the United States of America, subject to the mandatory arbitration provisions below. Both you and LanguaTalk consent to venue and personal jurisdiction in such courts. If you reside in a country (for example, European Union member states) with laws that give consumers the right to bring disputes in their local courts, this paragraph doesn’t affect those requirements.

IF YOU ARE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:

We Both Agree To Arbitrate. You and LanguaTalk agree to resolve any claims relating to these Terms or the Services through final and binding arbitration by a single arbitrator, except as set forth under Exceptions to Agreement to Arbitrate below. This includes disputes arising out of or relating to interpretation or application of this “Mandatory Arbitration Provisions” section, including its enforceability, revocability, or validity.

Opt-out of Agreement to Arbitrate. You can decline this agreement to arbitrate by confirming this via email to [email protected] within 30 days of first using our Services.

Exceptions to Agreement to Arbitrate. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described above. If the agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the courts in the United States of America to resolve your claim.

NO CLASS ACTIONS. You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed. If this specific paragraph is held unenforceable, then the entirety of this “Mandatory Arbitration Provisions” section will be deemed void.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LANGUATALK, ITS AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OF OUR SERVICES AND SERVICE CONTENT. UNDER NO CIRCUMSTANCES WILL LANGUATALK BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LANGUATALK ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. UNDER NO CIRCUMSTANCES WILL THE TOTAL LIABILITY OF US AND OUR SUPPLIERS AND LICENSORS OF ALL KINDS ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES AND SERVICE CONTENT (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE AMOUNTS, IF ANY, THAT YOU HAVE PAID TO US FOR YOUR USE OF THE SERVICES AND SERVICE CONTENT. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend and hold harmless LanguaTalk from any and all liability, claims, costs, or damages arising from your use of LanguaTalk.com or your breach of this Agreement and any of the Terms set out herein.

12. Intellectual Property Rights

All of LanguaTalk’s materials, including website content, articles, images, and audio and video files remain at all time the sole property of LanguaTalk. Such aforementioned materials are protected under international copyright, trademark and other intellectual property laws. You may not post, distribute, sublicense, translate or reproduce in any way any copyrighted materials, trademarks or other proprietary information without the prior express written consent of LanguaTalk.

On Langua, there are recommended videos and podcasts for each available language. This content is licensed under a Creative Commons Attribution-No Derivative Works 3.0 Unported License, unless otherwise stated in the content or content description.

You may import content onto Langua for the purpose of language learning. The content must not be shared with other Users and will only be visible in your account. You will be solely responsible for ensuring that you do not violate Copyright laws, obtaining rights clearances if necessary in your country.

We respect the intellectual property of others, and we ask our Users to do the same. We will cooperate in removing infringing or unlicensed items if an authorized representative of the rights owner properly reports them to us. If you believe a Message infringes on your copyright, trademark or other intellectual property rights, please provide us with a Notice of Infringement.

13. Links

The Site may contain links to third-party websites. You acknowledge and agree that LanguaTalk is not responsible or liable for: (I) the availability or accuracy of such websites or resources; or (II) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by LanguaTalk of such websites or their resources. You acknowledge sole responsibility for, and assume all risk arising from, your use of any such websites.

14. Export Control

The laws of the United States of America prohibit the transmission, export and re-export of certain products, services, downloadable software and data (technical data) to particular persons, territories and foreign states. Nothing from the Services may be exported, in any way, in violation of United States law.

United States export control regulations prohibit U.S. businesses, such as LanguaTalk, from offering services to users in specific sanctioned regions.

In order to comply with these regulations, it is not allowed for users in the following areas to access all or certain parts of our Website: Iran, Sudan, Crimea, Cuba, Syria, North Korea.

Depending on your exact location, you may encounter an IP or payment purchase block when attempting to enroll in or otherwise access our Website.

15. Service Reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Services without express prior written permission, granted either directly or through a legitimate reselling program.

16. Notices

By providing LanguaTalk your email address you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. You agree that these electronic communications satisfy any legal requirement that such communications be in writing. We may also use your email address to send you other messages, such as changes to features of the Service and special offers. If you do not want to receive such emails, you may unsubscribe from the email list. If you have any questions and/or concerns about this Agreement or any of the policies of LanguaTalk, please contact us at [email protected].

Last updated: 23 October 2024

Privacy Policy:

1. Acknowledgment and Acceptance of Terms.

LanguaTalk is committed to protecting your privacy. This Privacy Policy sets forth our current privacy practices with regard to the information we collect when you interact with LanguaTalk.com or our mobile apps. By accessing our website or mobile apps, you are consenting to the way information is collected and used, as described within this Privacy Policy.

2. Third Party Websites & Services.

Our Site and mobile applications may contain links to third party websites and services. These websites and services have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. LanguaTalk is not responsible for the privacy practices or contents of third-party websites and services. We recommend and encourage that you always review the privacy policies of third parties before you provide any personal information or complete any transaction with such parties.

3. Information We Collect, How We Use It & Why.

We collect information that you provide directly to us through our website, mobile applications and email communications. We may collect:

• Information provided during sign up or onboarding (Name, Email, Language Learning, Level, etc.)
• Chat transcripts (these are stored securely in your account and can be deleted by you)
• Your voice recordings (these are not stored by us unless you explicitly enable this in Settings)
• Device information (such as your mobile device ID, model, and manufacturer)
• Operating system
• Version information
• IP address
• Mobile browser type
• Device permissions status (microphone access, storage access)
• Push notification tokens (if you enable notifications)
• Cookies (depending on your preferences)

Some of this information is required to enable the smooth running of the website and mobile applications, such as processing payments, sending notifications and optimizing mobile app performance.

Essential cookies are required to ensure the site works for you. If you accept other cookies, we'll be able to use these to improve and personalize your experience, and analyse performance. Other information you provide to us, such as your level and target language, are used to personalize your experience.

If you wish to gain access to any information kept or for us to remove your information from our systems, you can contact us at [email protected]. We will respond to your request within 7 days. You can also delete the app and its stored data from your device at any time.

After creating an account, you may receive a welcome email providing information on how our site works. During sign up, you'll also be given the option to receive emails covering reminders, offers and learning tips. You can opt out by clicking the unsubscribe link in one of these emails, or by contacting us.

We will not disclose personally identifiable information we collect from you to third parties (other than any LanguaTalk teachers you are booking with) without your permission except to the extent necessary including:

• To protect ourselves from liability.
• To respond to legal process or comply with law, or in connection with a merger, acquisition, or liquidation of the company.

When you visit LanguaTalk.com or use our mobile applications, we may track activity and later analyse it for the purpose of better serving our users. The data is anonymised.

We use remarketing tracking to log when users view specific pages or take specific actions on LanguaTalk.com. This is common practice and allows us to advertise to past users when they are browsing other websites. If you do not wish to receive Google or Facebook advertising, you can opt out of each using the following links: You can change your Facebook advertising settings here. Find out how to opt out of Google advertising here.

The below information is specific to use of our website specifically for receiving or giving tutoring sessions:

When a user signs up for a trial session or a lesson, we are required to request and store the user’s email address and other relevant information. This is because the user needs to receive email communications regarding the session and the teacher needs to know certain things in order to provide the service. The information required may include: Name, email, age range, country, estimated language level and motivation. The user may also optionally provide their phone number and Skype ID to facilitate communication and receive session reminders.

We store the data mentioned above for the purposes of 1) enabling lessons and trial sessions to be scheduled, 2) allowing teachers to be able to provide their services, and 3) enabling our support team to ably deal with any issues. The data is stored within third party software systems which use the latest security technology and are compliant with the GDPR. Data may occasionally be shared with teachers via email if you book a lesson with them and they do not have your information. We have an agreement with teachers that covers data privacy.

After you create an account on LanguaTalk.com, you'll see there is an option to sync with Google Calendar under Account Settings. If you connect your Google Calendar, your Google Calendar data and your associated Google email address will be shared with our application. If you use this option as a Student, we will only use this information to add LanguaTalk appointments to your Google calendar. If you use the Google Calendar Sync option as a Teacher, we will only use the information provided to update your calendar and availability in the application as well as add LanguaTalk appointments to your Google Calendar. Google Calendar data is only stored in our database and not shared outside of our application.

4. Children's privacy.

Langua (our AI language learning platform and mobile applications) is intended for users aged 13 and above. Users between the ages of 13 and 17 must have permission from their parent or legal guardian to use our services.

Whilst we have taken measures to avoid inappropriate content and the AI models we use are heavily moderated, we cannot guarantee that all content will be deemed appropriate. The AI models generally avoid using rude language, however we cannot guarantee that they will always avoid such language if prompted by the user.

If we learn that we have collected personal information from a child under the age of 18 without parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 18, please contact us.

LanguaTalk Tutoring Services are not intended for use by children under the age of 18 without the express permission of their parent or legal guardian. If you are under the age of 18 you must get your parent’s/legal guardian’s permission before submitting any personal data to LanguaTalk. We may process the personal data of children under the age of 18, provided that data has been consensually provided by parents/legal guardians for the express purpose of using LanguaTalk.

We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children to never provide information on our Website or mobile applications without their permission.

5. Changes to This Statement.

LanguaTalk has the discretion to occasionally update this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect.

6. Contacting Us.

If you have questions regarding our Privacy Policy, please contact us at [email protected].

Last Updated 23 October 2024