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Podcast: The Remarkable Leadership Podcast
Episode: Creating Lifelong Customers with Jason Young
Description: New customers are great, and to keep them we need to nurture the relationship and build trust. Jason Young tells Kevin that most decisions are based on emotion. So, to continue the relationship, it's important to understand how the guest feels. This is true for both external customers and our teams. It's easy to give a job title or description. It is more difficult to build the culture you want, so you need to be intentional and work together. Key Points Jason Young describes a guest and the connection to hospitality. He discusses the importance of moving beyond...