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Podcast: The Reality of Contact Centres
Episode: Coaching
Description: Send us Fan MailHow do you become a coach after this podcast episode?The answer is you begin to become one and then you’ll be inspired to practise, reflect, practise.Whether you are new to coaching in a contact centre, or experienced, you’ll come away with a simple 3 step formula to coach skills and behaviours.You’ll get two brief demonstrations, one in coaching skills and the other in behaviour. You learn the difference and see why you need to know what you are coaching and why.Lear...