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Podcast: New Books in Business, Management, and Marketing
Episode: David Livermore, "Digital, Diverse & Divided: How to Talk to Racists, Compete with Robots, and Overcome Polarization" (Berrett-Koehler, 2022)
Description: Today I talked to David Livermore about his book Digital, Diverse & Divided: How to Talk to Racists, Compete with Robots, and Overcome Polarization (Berrett-Koehler, 2022).While the author argues that cultural intelligence (CQ) begins where EQ leaves off, in truth key attributes of EQ like understanding another person’s motivations and figuring out how to address them matter in both cases. Nowadays the challenge of connecting well only becomes harder, of course, given how social media means we often occupy echo chambers that merely reinforce what we already know and believe, as opposed to achieving a better understanding of ho...