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Podcast: Gut + Science
Episode: Tom Zupancic | Culture is a Team Sport
Description: Truth You Can Act On: Know people's motivation: We can't treat all of our people the same. Everyone's motivated in different ways and we have to know what's there why. We have to spend time listening and understanding how your employees are motivated. Employees first: Customer service should be a top priority but it can't take precedence over your employees. When you help your employees win they'll walk through fire for you and your customers. Build on their strengths: Always look for the good in people and acknowledge what they're doing well. You can build loyalty by leading...