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Podcast: Understanding Users: The UX Podcast
Episode: 26. Designing and building better digital public services - The SD in Gov Conference - Scotland, September 2022 (Part 2 - The Keynotes)
Description: "There's so much hard work we need to do just to keep on ploughing through the To-Do list of digital, like making more [public] services that work in better ways [and] fixing the data that sits underneath - we sometimes talk about 'fixing the plumbing' ....And that's essentially the plan for government for the next few years...But what I wanted to do is look further ahead, because I think... there's actually some more exciting things about how we take the the business models of the Internet era about how we relate to each other... in [a] social media way more ho...