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Podcast: Let's Talk Loyalty
Episode: #287: Crushing Churn & Creating Loyalty by Connecting with Customers
Description: This episode is sponsored by Points, a Plusgrade company. Read more about their Exchange solution as a growth channel for loyalty programs here.Anita Toth describes herself as “Chief Churn Crusher” for her clients, specializing in programs to help brands understand the true voices of their customers.In this discussion, she shares with us her passionate belief in the importance of senior executives dedicating time to listening to customers consistently firsthand.She explains the limitations of customer surveys, and how brands now, more than ever, need to invest time and resources to t...