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Podcast: Creating a New Healthcare
Episode: Episode #62 Customer Experience Strategy with Valerie Monet
Description: Is there a senior leader in your organization with the sole job of eliminating “customer friction points”? Well, there is at Banner Health. Valerie Monet is the Senior Director of Customer Experience Strategy at Banner Health. This demonstrates a remarkable commitment to the consumerist mindset from one of the largest and most forward-thinking integrated healthcare systems in the country. Banner Health is attempting to improve the patient experience by transforming the customer experience.
Valerie Monet has over a decade of involvement in healthcare customer experience. Prior to joining Banner Health, Valerie spent thirteen years at J.D. Power whe...