Want to create an interactive transcript for this episode?
Podcast: Creating a New Healthcare
Episode: Episode #57 – Creating a New Healthcare Consumer Experience, Part II with Kevan Mabbutt
Description: Dear Listeners,
Healthcare consumerism is on everyone’s mind these days. It’s a growing movement being taken up across the industry – from entrepreneurial start-ups, to retail and dig-tech giants, to leading hospital systems and healthcare insurance companies. This is a big shift for an industry that has been woefully behind other sectors in understanding its customers’ needs and expectations. There are numerous challenges to making this shift from patient-centered mindset to a consumer-centric mindset.
Fortunately, there are experts like our guest this week Kevan Mabbutt, who joins us again to assist us in making the transi...