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Podcast: Becoming Preferred
Episode: John H Brennan – Emotional Intelligence: The Key to the Customer Experience
Description: SEASON: 1 EPISODE: 26Episode Overview:Emotional intelligence or EI needs little introduction. It's no secret that EI is critical to your success, but knowing what EI is and knowing how to use it to improve your life are two very different things. To help us understand what we can do to improve and develop our emotional intelligence as individuals and employ these strategies in the workplace is author, speaker, and professional actor, John Brennan.Guest Bio: Born in Montreal, Canada, John Brennan is a dual citizen (US) and speaks fluent Fr...