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Podcast: The UnNoticed Entrepreneur
Episode: Does your PR start at the back of the queue? 8 ways you can win over customers while they wait for you.
Description: Get Noticed! Send a text.How can you improve your business by giving 5 smiles to your customer from waiting to making a purchase? Listen to David Maister's law of service explained and his 8 aspects of waiting which give clues to how we can win over our customers; which is really free and effective public relations.Satisfaction = Perception - Expectation.1. Unoccupied time feels longer than occupied time.2. People want to get started.3. Anxiety makes waits seem longer,4. Uncertain waits are longer than known, finite waits.<...