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Podcast: UI Breakfast: UI/UX Design and Product Strategy
Episode: Episode 118: Customer Top Tasks with Gerry McGovern
Description: Before designing anything, how do you figure out what your users need in the first place? Today we're diving into Top Tasks Management framework developed by Gerry McGovern, a famous UI/UX expert and author of six books on customer experience. You'll learn why addressing the top tasks is a key to customer success, and how to define and manage them for your project.
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Show Notes
Gerry's website — customer experience in...