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Podcast: The Me-Suite
Episode: The Four Factors of Trust
Description: I'm your host, Donna Peters, and today we talk about one our most requested topics in The Me-Suite, the topic of Trust. If you're a leader, you're not as trusted as you think you are. That's right. Ashley Reichheld and Amelia Dunlop's recently published research shows how trust impacts the human experience in the workplace--for customers and employees. Their book, The Four Factors of Trust, synthesizes the factors that demonstrate our ability to make and keep good promises. The four factors are: humanity, transparency, reliability, and capability. Notable quotables from this episode include:Leaders overestimate their trustworthiness by 40%50% of...