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Podcast: The Sam + Jo VA Show
Episode: #130 This Is Costing You 5x More
Description: It’s 5 times more expensive to find and onboard a new client than it is to keep a current client happy. Fact!
So why is it so many virtual assistants are more focused on impressing the shiny new leads than they are on knocking the socks off clients who already want to work with us?
Client satisfaction needs to go to the top of the priority list, because happy, loyal clients mean more referrals, more money and more chance of longer-term relationships.
Seems like a no-brainer to us!
In this episode yo...