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Podcast: Getting2Alpha
Episode: Paul Adams on the future of product design
Description: Paul Adams is a Dublin-based designer, researcher and product manager with a storied career. He's played influential roles at both Google and Facebook — and now runs product at a fast-growing customer communications startup called Intercom. Paul and his colleagues use a product design technique called Job Stories that's inspired by the Jobs-To-Be-Done approach first developed by Clayton Christensen. I’ve been inspired by how Intercom uses Job Stories in product design - and I love Paul's clarity in communicating how to best turn customer insights into product design decisions. Listen in and learn how Paul and his intercom colleagues navigate the...