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Podcast: The Politics of Everything
Episode: 161: The Politics of Customer Feedback - Winston Tu
Description: Customer service is everything for most businesses that last the distance. Our customer loyalty to a brand or business leader can be shaped by our experiences every day and sometimes our feedback is heard, noted, and more importantly positively acted upon, and sometimes, well it is not and the results can mean the end of the road for that business if that is a recurrent theme. After all there is always another airline to fly, another makeup brand to use or another car we COULD buy. My guest today is Winston Tu, the Founder and CEO of...