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Podcast: The Dental Head Start Podcast
Episode: FEATURE #77 – Isn’t It Wonderful When Patients Say Yes with Dr Paul Homoly
Description:
Hosted by Erica Hwin
As dentists, where our primary goal is to help those in need, we need to remember that our patients aren’t just mouths with problems we need to fix, but they are human beings with feelings and needs, goals and ambitions and stories we owe it to them to listen to.
In his book, ‘Isn’t It Wonderful When Patients Say Yes’, Dr Paul Homoly introduces the concept of the Spectrum of Appeal – of red and blue language that shape the way we communicate with our patients. He is a leading voice on t...