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Podcast: The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
Episode: Engineering Production NLP Systems at T-Mobile with Heather Nolis
Description: Today we’re joined by Heather Nolis, a principal machine learning engineer at T-Mobile. In our conversation with Heather, we explored her machine learning journey at T-Mobile, including their initial proof of concept project, which held the goal of putting their first real-time deep learning model into production. We discuss the use case, which aimed to build a model customer intent model that would pull relevant information about a customer during conversations with customer support. This process has now become widely known as blank assist. We also discuss the decision to use supervised learning to solve this problem and th...