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Podcast: Busting the omnichannel - enterprise hacks and chats
Episode: Brian Sommer on the radical future of finance - impact of big data and robotics
Description:
In the second of their seat-of-the-pants Inforum 2016 podcasts, Jon and Brian Sommer discuss the radical future of finance, based on Brian's recent posts on radical EPM on diginomica.com. Brian makes his case for why big data threatens spreadsheet culture, and how robotics is changing the finance profession. He brings in real world examples on social media sentiment analysis, and why finance people and CIOs have to get on the same page. The guys wrap with a preview of Brian's piece on how the airlines can redeem the customer experience with applied analytics - the topic of a recent...