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Podcast: Busting the omnichannel - enterprise hacks and chats
Episode: Designing for consent, and AI chatbot myths - live with Caroline Sinders
Description: During this live taping at Collision 2016, Jon talks with "User researcher, artist, and digital anthropologist" Caroline Sinders about the intersection of UX design and machine learning. Sinders shares key points from her Collision talk on design for consent, and whether online harassment can be reduced via design. Sinders gives her assessment of Facebook's chatbots and explains why calling such chatbots "AI" is inaccurate. Finally, Sinders sets the record straight on the panel controversy at SXSW and what conference organizers should learn from that brouhaha.Yes, you can get Busting the Omnichannel on iTunes.