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Podcast: Busting the omnichannel - enterprise hacks and chats
Episode: Talking Careers and Social Media Disillusionment with Vijayasankar
Description: Vijay returns with Jon Reed to make sense of his adventurous career moves - now full circle and back at IBM. Vijay also expands on a blog post he wrote on social media disillusionment, and the guys hash out options for filtering the enterprise software media noise. A bit more about the problems of predictive and the failings of air travel customer experience, and it's a wrap. Busting the Omnichannel on iTunes.