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Podcast: Be a PROFITABLE Badass Small Business Owner
Episode: How to Learn from Frustrated Customers
Description:  EPISODE 185 of The Local Small Business Coach Podcast  How to Learn from Frustrated Customers  In today's episode: Upset Customers Are an Opportunity to Improve Your Business.  We all hate upset customers. There is nothing fun about having to deal with them. The key to handling upset customers is to listen to what they are upset about and then deal with the issue. First, they need to be heard. Once you hear what is needed, deal with the issue immediately. But there is one more step that...