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Podcast: Customer Experience Superheroes
Episode: Customer Experience Superheroes - Series 5 Episode 4 - Meaningful Membership Experience with Steve Devine
Description: In this series we look at the CX Superpowers needed by CX leaders and demonstrated by leading brands seeking to create competitive advantage from customer experience. In this episode we look specifically at what this means for membership experience. Steve Devine heads up PROTECT a membership association for those in the world of protection (insurers, technologists and consultancies). With a combination of relevant content, engaging speakers and enjoyable events Steve has seen PROTECT grow, with some members still there since origination. But in March 2020 everything changed for Steve and PROTECT. As the world of event management and ho...