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Podcast: Banking on Digital Growth
Episode: 250) #ExponentialInsights - Setting the Benchmark for the Customer Experience in Finance
Description: What is experience?
At the Digital Growth Institute, we define it as the sum of processes that have been applied and optimized to exude a positive emotional response. But pain points and ill-conceived short-cuts can result in an undesired outcome.
In celebration of our 250th episode, we reflect on several brilliant conversations around the subject of the customer experience in finance.
Join us as we discuss:
The dangers of over-reliance on automation in the Age of AI
Why speed is key in benchmarking the customer expeience
How...