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Podcast: Keep Optimising
Episode: Customer Experience How great Customer Service improves all your Marketing Results
Description: Ty Givens is a CX expert and advisor to companies that want to improve and scale customer experience. With the team she’s built at CX Collective they tackle everything from workforce management and training, to process improvement, and CRM implementation. As she describes it – they’re rebuilding the plane whilst in flight! Achieving ROI upwards of 60% for their clients – now that’s worth the investment.We're exploring just how to attack the process of massively improving your customer services performance to improve ALL your marketing results.Get all the links and resources we mention...