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Podcast: In Focus by The Hindu
Episode: What do the new e-commerce customer review norms mean?
Description: Last month, the government’s Department of Consumer Affairs brought out norms that e-commerce websites must adhere to for customer reviews. Fake reviews that prop up products tend to lure customers into purchasing them in the belief that others have had a good experience.What other aspects do these standards cover? Are all of the norms mandatory? Anything else the government ought to have done? To share his perspectives with us today, we have Mihir Mahajan, Adjunct Fellow at the Takshashila Institution in Bengaluru. He teaches topics in technology policy such as competition policy, intellectual pro...