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Podcast: Keeping IT Brief
Episode: Why Human-Centered Design (HCD) is the Driver Behind a Solid CX Strategy
Description: No matter what agency or industry, the CX approach leverages the true nature of HCD, allowing for the development of innovative strategies that make life better for people across the country. A customer-focused approach also delivers effective policies, programs and services to support each citizen’s needs, with a primary approach of citizen discovery, engagement and delivery.Rita Breen In her current position as the Agile and Human Centered Design Practices Director at National Government Services, Rita’s primary goal is to solve mission-critical challenges for federal patients and customers. She h...