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Podcast: The CU2.0 Podcast
Episode: CU2.0 Podcast Episode 124 John Findlay on Digital Academy's Tools for Getting Employees, Members Ready for Digital Banking
Description: Send us Fan MailA dirty secret inside credit unions is that many frontline workers - and very possibly most senior staff - just do not use their institution's digital banking tools. Why bother when you work in a branch? Just walk up to a teller and, whoosh, task handled.And then along comes a pandemic that closes many branches, and makes many members and employees leery of setting foot in the open ones, and suddenly there is a stampede to adopt digital. A couple problems however. A lot of the institution's staff cannot adequately exp...