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Podcast: The Valley Today
Episode: Be An Active Listener for Concern Hotline
Description: Our conversation today took place in the offices at Concern Hotline with Executive Director Rusty Holland and Program Manager Charly Franks. Concern Hotline is a free 24/7/365 anonymous information & referral, crisis intervention, and suicide prevention hotline serving the Northern Shenandoah Valley of Virginia. We talked about the services offered by the organization over the last 55 years they've been in existence. Charly talked about the value of active listening skills for their volunteers and talked about the empathy and kindness required for those who want to help. Rusty told us about their plans in 2023 to offer group...