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Podcast: Beyond Curious ®
Episode: #114: How To Never Lose A Customer Again… w/ Joey Coleman
Description: Key Takeaways:[0:49] Introducing Joey Coleman[5:52] Joey shares two customer experience stories[15:15] The difference between customer experience and customer service[17:02] Joey explains the cost of losing a customer and the benefits of keeping one[21:59] Why Joey believes the first 100 days are crucial for customer retention[30:28] Joey shares a story of the $35,000 golf ball[37:12] Joey’s philosophy on writing a thank you note[39:44] Joey’s advice on getting a new customer[42:38] Why does memorializing an experience with an artifact matter?[49:39] Joey expl...