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Podcast: Enginears
Episode: Moving 100k contacts to Twilio with Loveholidays | Enginears Podcast
Description: We’re exploring the journey of a travel meltdown in March and April of this year and how Loveholidays move their contact services to Twilio and re-invent the customer experience.Plus a general overview of exploring the business a bit more."We're the biggest travel company you've never heard of!"What did we discuss?Two-sided marketplace. Similar team structure. Matrix organisation of "what" and "how" with OKRs to align. Teams self organise in process & tech, but migrating from 90% Java. Hosted & using a lot of GCP products.Prefer to watch your po...