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Podcast: Microsoft Innovation Podcast
Episode: Digital Contact Centre Platform (DCCP) with Sree Yeggina
Description: FULL SHOW NOTES https://podcast.nz365guy.com/427 Sree Chandana Yeggina shares her background in the technology industry and her journey to her current role at Microsoft, including her work with Dynamics 365 and enabling partners and field sellers to understand the value and accelerate their opportunities. What is Dynamics 365 and how does it fit into Microsoft’s overall strategy? Sree shares her thoughts on the future of the Digital Contact Center Platform and the importance of understanding customer needs and pain points in order to provide effective solutions. Sree talks about the thinking around calling it a platfo...