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Podcast: The CU2.0 Podcast
Episode: CU2.0 Podcast Episode 127 Doug Brown NCR on 5 Big Banking Trends for 2021 Trends Forecast 2
Description: Send us Fan MailThe pace of change at credit unions is quickening. That's the central message from Doug Brown, senior vice president and GM of Digital Banking at NCR.In a wide ranging conversation, Brown explores five key trends:* Channels quickly collapsed in 2020 as digital and physical experiences merged; this is only expected to accelerate next year. Experiences were ‘de-channeled’ as physical and digital experiences converged.Banks and credit unions are now operating in a more dynamic, distributed model, causing de-channeling to occur at a rate much faster than...