Want to create an interactive transcript for this episode?
Podcast: UC Today
Episode: How CPaaS is Transforming CX
Description: Jonny Wills, Senior Editor at UC Today interviews David Jennings, Head of Global Sales Engineering, Webex CPaaS and asks How CPaaS is Transforming CX.In this session, we discuss:What is CPaaS (Communications Platform as a Service) and why does it matter for enterprises?Popular use-cases as to how CPaaS is improving CX and meeting customer expectationsWhat are the challenges for enterprises when implementing CPaaS?What are the benefits of implementing an Enterprise CPaaS?Why is democratizing CPaaS important for Enterprises? And...