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Podcast: Understanding Users: The UX Podcast
Episode: 32. The CyberAttack Survivor - Alex Race @ APM Terminals / Maersk Shipping
Description: Alex Race is Head of Digital Customer Platforms at APM Terminals, part of Maersk group.
Imagine that 3 months into a new role as Head of UX and Design within one of the world’s largest transportation and logistics companies your organisation gets attacked by international cyberterrorism. At a stroke, this takes out most of the company's IT infrastructure. The responsibility of rebuilding your digital customer channels in the aftermath falls to you.
What do you do? Where do you even start?
This was the extraordinary personal and professional challenge that faced Alex Race in 2...