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Podcast: The Cyber Ranch Podcast
Episode: Breach Communications with Heather Noggle
Description: How important are communications after your company has been breached? They can make or break customer perception, and the perception of the world. Bad communications are perceived as bad intent.
Joining Allan this week is Heather Noggle, owner of Codistac - a company that specializes in cyber communications, advocacy and awareness. She studied communications in college, and takes this stuff very seriously.
The pair cover LastPasss, Okta and Reddit breaches, comparing the bad to the good.
Topics covered:
Poor editing of communications
Willful non-communication
Obfuscation
Apologies
Letting the lawyers have their say - b...