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Podcast: Office 365 Distilled
Episode: EP107: XLA delayed by Valentines day
Description: Are SLAs just Secrets, Lies and Assumptions? Do we fudge the KPIs to show we have excellent delivery? It’s possible, but XLA’s are more difficult to fool. The boys are talking about experience and happiness on this podcast that defines and describes XLA’s, eXperience Levels Agreements and how they fit into the picture of SLA and OLA.Valentine’s day caused some delays as it fell on a regular recording night, so Steve and Marijn had to delay swapping Vantine gifts, but we did that on this podcast. But the delay revives some magic, and the Boys...