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Podcast: Think Millions Podcast
Episode: How To Win At The Customer Retention Battle With Debbie Shannon & Tonia Marra
Description: This podcast episode is all about how businesses can improve customer retention and keep their clients happy. Today we have Alexa, Tonia, and Deb discussing the difference between retaining clients and attracting new ones, emphasizing the importance of a strong onboarding process and building a strong relationship with clients. They share their own strategies for onboarding clients and finding the balance in client relationships.They stress the importance of understanding what clients need and consistently gathering feedback to improve their experience. They also emphasize the value of transparency and honesty in client relationships.Overall, this...