Want to create an interactive transcript for this episode?
Podcast: Let's Talk Loyalty
Episode: #348: The Points Guy Highlights Customer's Loyalty Expectations and Needs
Description: This episode is sponsored by Points, a Plusgrade company. Read more about their Exchange solution as a growth channel for loyalty programs here.This episode features an industry legend - Brian Kelly, who is well-known to millions of people as the “Points Guy” – the original travel influencer.Brian dramatically changed our industry when he took his lifelong passion of creating an extraordinary lifestyle for himself using his loyalty points, and created an entire empire around helping other people to do the same.Brian joins us on "Let's Talk Loyalty" as an indust...