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Podcast: CVO Live by Omniconvert Podcast
Episode: CVO Live with Valentin Radu and Vinny O’Brien - Customer-Centricity in eCommerce
Description: In this CVO Live episode, Valentin Radu and Vinny O’Brien - eCommerce Trainer & Consultant - discuss what it means to be customer-centric in eCommerce. From the meaning of CLV to aligning your organization around it, and even tool investment, the two go through all sorts of fascinating insights. Vinny runs Vinny & Co, an eCommerce consultancy firm, and is one of the UK and Ireland’s leading eCommerce experts.He’s bringing to the table specific expertise in automotive, fashion, hard goods & home, as well as proven results with FTSE 100 retailers, eBay, and FMCG bra...