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Podcast: The Valuu Makers Podcast
Episode: The Art and Science of Customer Support | Interview with Richard Blank, CEO of Costa Rica's Call Center
Description: This week, Ryan chats with Richard Blank, CEO of Costa Rica's Call Center about harnessing the power of human behavior and personality in the digital workspace.Meet Our GuestRichard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his kn...