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Podcast: Remarkable Retail Podcast
Episode: Human-Centered Retail with guest Rishad Tobaccowala, author of Restoring the Soul of Business
Description: "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."- Maya AngelouWe're moving on to the 2nd of the "8 Essentials of Remarkable Retail": Human-Centered, where we open the aperture on concepts of customer-centricity and explore why they might be limited. We consider the criticality of empathy and right-brained thinking when it comes to unlocking the why behind the buy and how we can create brands stories that spread. We are also joined by famed business s...