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Podcast: A Health Podyssey
Episode: And the value of an additional star for physicians and hospitals is...
Description: For better or worse, online platforms and social media have enabled individuals to publicly post their opinions of businesses online. As a result, business are at the mercy of public feedback, which can have an impact on their success. Hospitals and physicians are not immune to this trend. The Centers for Medicare and Medicaid Services has pushed the idea of consumerization through price transparency policies and the Five-Star Quality Rating System so that patients can rate their providers, for example.But what is the actual value of a star rating? On this episode...