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Podcast: Intercultural Insiders
Episode: Risa Hinokuma, Senior Manager for Evernote Customer Support, Part One
Description: Part One of a two-part interview: Risa Hinokuma is a senior manager in customer service for Evernote. Originally from Japan, she moved to the United States decades ago and has worked for numerous companies.
In this first part, Risa talks about her early cross-cultural experiences in the US and Thailand, cultural differences in connecting and developing relationships, and customer service expectations in different cultures.
Next Episode: Part Two with Risa Hinokuma. Live stream on LinkedIn Live and YouTube Wednesday, April 5th at 12:00 pm ET (see links below). Audio Podcast version will be re...