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Podcast: Reinventing Professionals
Episode: Doing the Ordinary Better Than Everyone Else is a Hallmark of Client Service
Description: I spoke with David Kempston, a Minnesota-based plaintiffs workers’ compensation lawyer with The Law Office of Thomas Mottaz, who has been practicing for almost 25 years. He is the author of “That’s Why They Call it Practicing Law,” which is about improving the attorney-client relationship. We discussed the author’s background, what prompted him to write That’s Why They Call it Practicing Law, why client service is essential in the current market, how lawyers can overcome social discomfort in their client interactions, and how the themes in the book reflect an evolution in the art of practicing law.