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Podcast: The CU2.0 Podcast
Episode: CU 2.0 Podcast Episode 245 Agent IQ Multiplies Member Communication Tools at Pinal County Federal Credit Union
Description: Send us Fan MailIt’s not news that today’s members - unlike yesteryear’s - want to communicate with their financial institution on their own terms and that means how and when they want to. Even though it is midnight Saturday.Enter Agent IQ a digital platform that let’s members communicate with their FI via web chat, mobile messaging, video chat, SMS messaging and more. There’s even a co-browsing feature that lets an anxious member invite a credit union expert to look at his...