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Podcast: Optometry: The Ultimate O.D.
Episode: 3 Areas Your Staff Has to Own in Your Practice - E28
Description: 3 Areas Your Staff Has to Own in Your Practice - E28
Highlights from this episode:
3 Areas Your Staff Has to Own in Your Practice (00:52)
Office Talk: Learning experiences with sclerals (11:59)
Closing Thought: The Dunning-Krueger Effect (22:43)
Your staff really is the tip of the spear in your practice. Patients deal with them before AND after you so you want to make sure those interactions go smoothly. In this episode I give you 3 areas that your staff needs to own and be rock stars at to give great patient experiences, not...