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Podcast: Keeping IT Brief
Episode: Understanding Customersâ Life Experiences in order to Transform Federal Services
Description: It has been over one year since President Biden signed an executive order with an ambitious goal to âplace people at the center of everything government doesâThis executive order is promoting changes to social, financial and health services provided to Americans from government agencies when they experience the following events in life:Â Approaching retirement,Recovering from a disaster,Navigating the transition to civilian life following military service,Birth and early childhood for low-income women and their children; andFacing a financial shock and becoming newly eligible for critical supportThe framing of this work as suppo...