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Podcast: Lawyer Business Advantage
Episode: Virtual Reception with Stephanie Vaughan Jones
Description:
In this episode, Alay and Stephanie discuss:Â
How a virtual answering service can help your law firm.
Building a customer experience that stands out.Â
The most popular channels of communication.
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Key Takeaways:Â
Hiring a virtual answering service can help your solo or small firm with better business continuity for your answering services.
Live chat is growing and evolving and should be part of your website. It offers a direct line of communication to a human to answer questions in real time.Â
Evaluate what you have, walk in your customer’s shoes, walk in your...