Want to create an interactive transcript for this episode?
Podcast: The Valley Today
Episode: How to Complain Effectively
Description: It was Extension Office Friday on the show today with Karen Poff. Karen manages the Northern Shenandoah Valley Financial Education Program for the area extension offices. Our topic today was "How to Complain Effectively." Karen explained options for making contact, the importance of keeping documentation, and gave us several options of other agencies that could help obtain a resolution. She walked us through the process of complaining properly & effectively and included examples of successful cases. You can download the slides we referenced during the show by clicking here. They are from Session 1 of Karen's Managing Yo...